Terms of service

1. Overview

This website is operated by Ardan Lee Hao. our business is an online store operating with suppliers from china. Throughout the site, the terms "Soltherma" and "we" refer to Soltherma.

By visiting our site or purchasing from us, you agree to these Terms of Service, including any additional terms and policies referenced here. These Terms apply to all users of the site, including browsers, customers, and merchants.

Please read these Terms carefully. If you do not agree to all of them, you may not access the site or use our services.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, to purchase from this site. By agreeing to these Terms, you confirm you meet this requirement.

You may not use our products or site for any unlawful purpose, or in any way that violates any law in your jurisdiction.

3. Products

Description and images. We make every effort to display our products accurately. Actual colors, finish, and appearance may vary depending on your screen.

Availability and pricing. We may change products, prices, and promotions at any time without notice. We may limit quantities or refuse any order at our discretion.

Intended use. Our products are general wellness and comfort products. They are intended to provide warmth and physical support. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on this site is medical advice.

Consult a professional. Consult your physician before use if you are pregnant or postpartum, have recently had surgery, have diabetes, reduced skin sensation or circulation problems, have an implanted medical device such as a pacemaker, or have any existing medical condition. Do not use on broken, irritated, or numb skin. Do not use while sleeping. Discontinue use and consult a professional if you experience pain, irritation, or discomfort.

Follow the instructions. You agree to use the product only as described in the included instructions and safety information. Misuse may cause injury and voids any warranty.

4. Orders and Payment

By placing an order, you make an offer to purchase, which we may accept or decline. A confirmation email is not acceptance; acceptance occurs when we ship.

You agree to provide accurate, current, and complete purchase and account information. We reserve the right to cancel orders that appear fraudulent, that were placed in error, or where a product was listed at an incorrect price.

Prices are in USD and exclude applicable taxes and duties unless stated.

5. Shipping and Delivery

Estimated delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

Risk of loss passes to you upon delivery to the carrier.

For international orders, you are responsible for any customs duties, import taxes, or fees.

Full details are in our [Shipping Policy].

6. Returns and Refunds

Our returns process is set out in our [Refund Policy], which forms part of these Terms.

7. Warranty

We warrant the product against defects in materials and workmanship for 7 days from delivery. If the product fails within that period under normal use, we will repair or replace it, at our option.

This warranty does not cover normal wear, damage from misuse, unauthorized modification, water damage, or failure to follow the instructions.

Except as expressly stated, our products are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by law. Some jurisdictions do not allow such exclusions, so parts of this may not apply to you.

8. Limitation of Liability

To the fullest extent permitted by law, Soltherma/ Solthermabelt, its directors, employees, and suppliers will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or products.

Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

9. Indemnification

You agree to indemnify and hold harmless Soltherma/ Solthermabelt from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party right.

10. Reviews and Submissions

If you submit a review, comment, photo, or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and publish it in any medium.

You confirm the content is your own, is accurate, and does not violate anyone's rights. We may edit or remove any content at our discretion. We do not offer compensation in exchange for reviews or for changing a review.

11. Intellectual Property

All content on this site, including text, images, logos, and the Soltherma name, is our property or licensed to us and is protected by intellectual property laws. You may not reproduce or use it without written permission.

12. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Material here is for general information only and should not be relied upon as the sole basis for decisions.

13. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their content, accuracy, or practices.

14. Termination

We may terminate or suspend your access to the site at any time, for any reason, without notice.

15. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted. Your continued use of the site means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict of law provisions. Any dispute will be resolved in the courts of Sarawak.

17. Severability

If any provision is found unlawful or unenforceable, it will be severed and the remaining provisions will stay in effect.

18. Contact

Questions about these Terms should be sent to:

Soltherma
email: solthermabelt@gmail.com